Looking to track your order? When your order was shipped, you would have received a shipping confirmation email from our customer relations team which indicates your tracking number and order delivery status.
Can't find your email? Send us a quick note at firstname.lastname@example.org and we'll resend it to you right away!
ATTENTION: As of March 2, 2020
Please refer to the latest estimated delivery times per region, which are indicated on all product pages (after the product description). For maximum security, please add 1-2 weeks to the upper limit of the delivery times, in case lockdown measures for incoming packages in your country are more stringent than anticipated.
Due to the COVID-19 coronavirus pandemic, many shipping companies across the world are not operating at regular capacity, and unfortunately there will be delays due to this. We do sincerely apologize for any delays in shipping, but unfortunately this is completely out of our control. Rest assured, if your item is NOT delivered, we will reissue a new shipment to you or, if this is not possible, refund you in full.
We appreciate your patience in waiting for your local shipping company to deliver your item(s) once your parcel clears customs. Unfortunately, we cannot provide more information at this time as we do not control the length of any international delivery delays due to flight cancellations and/or your local government restrictions. We hope you are keeping well during these uncertain times. Should you wish to return your item(s) once received, please contact us. Detailed information on return process is located in the Return Policy section. We sympathize with your frustrations should your item(s) be delayed but unfortunately, we are all affected by the current state of the world and this is out of our control. Your local postal carrier or government will have the most up-to-date information and will provide updates as soon possible. Your understanding is greatly appreciated.